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Politique d'expédition

Phones Fashions Delivery Policy

Delivery delays due to COVID-19

Dear valued customers and Friends of PHONES FASHIONS,

On behalf of everyone at PHONES FASHIONS, I sincerely hope you and your loved ones are safe and healthy at this time.
​Please note, ​Due to the current global situation, ​Orders may experience some delays, but please rest assured your order will still be delivered to you. We appreciate your patience in these difficult times.

We are closely following official regulations to ensure we are prioritizing the well-being of both our staff and customers, as this is of utmost importance to us. Where possible, we are working from home, while our warehouse team is following strict safety protocols that are implemented to protect their well-being. These precautions may result in a slightly longer dispatch time than we usually deliver, but we will do our utmost to ensure that all orders get to you as soon as possible.

We recommend monitoring your local postal service for up-to-date information on deliveries in your local area, as these vary from region to region. Please feel free to reach out to us anytime if there are any concerns about any order in transit.

Because the situation is complex and constantly developing, our delivery times may also change, and we will endeavor to do our best to keep the information on our site up to date. Rest assured that we are following the situation closely, if anything changes, we’ll let you know.

Your support means a lot to us, especially during this time. Stay safe and take care of each other.
Best regards,
Tahmina Mitul
CEO, PhonesFashions

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Please note, that our delivery durations are estimated and we can't always guarantee them to be accurate since they depend solely on the service providers. When your order is shipped, you will receive a confirmation e-mail with a tracking code that you can use to track where your order is at our store: https://phonesfashions.com/track
 

DELIVERY POLICY
Please allow 1 to 5 business days for your order to be shipped.

Order delivery from PHONES FASHIONS is estimated to take 3-5 weeks. Please understand that the time frame ( 3-5 weeks ) does NOT include our shipping and processing time range ( 1 to 5 business days ). Once you receive shipment confirmation, allow up to 5 weeks for your order to arrive. 

Tracking: Once your order ships, you'll receive an email (or SMS if you selected so) containing the tracking number along with the carrier information for your package. Keep in mind that tracking may not become available within the first 48 hours of shipment. If this is the case, you'll receive a separate email containing the tracking information once available.

Important: While we do everything in our power to deliver successfully and within the schedule, please bear in mind there's always a risk of your order not arriving at your doorstep in time.

*THIS DOES NOT MEAN YOU'LL LOSE YOUR PURCHASE. In most cases, PHONES FASHIONS is able to deliver within the estimated delivery dates, but events such as holidays, sales, weather conditions, etc, may affect our shipping/delivery time. In extreme cases, orders may take up to 60 days to arrive. If after 60 days, you have yet to receive your order, we will either issue a replacement or refund your money with NO questions asked.

IMPORTANT:
*Please note these are ONLY estimated delivery times. PhonesFashions does NOT guarantee delivery dates. We will ALWAYS do everything in our power to deliver on or before your delivery dates. 

Always double-check and make sure your shipping information/address is accurate. In the event we need additional information to complete an order, ―Usually because of incorrect and/or missing information― you may be required to update your delivery information by contacting us. Issues like these may delay processing, shipment and therefore delivery of your order. PHONES FASHIONS is not responsible for returned items due to incorrect/incomplete shipping addresses.

*Your local customs office may require additional documents and time to clear your package, which may also delay the estimated delivery time. 

Orders may be delivered via the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are unable to receive the package upon arrival, a notice may be left by the postal service to advise on how and where your delivery can be collected.

*In the event any package is returned due to incomplete/incorrect addresses or unavailability of a person to receive such package, there will be NO reshipping arrangement.

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